Video conferencing helps businesses bring a personal touch to long distance business. One feature that makes small businesses especially appealing is the sense of personal attention and individualized customer service – larger companies sometimes sacrifice these features in favor of reaching more customers. Video conferencing allows businesses to have the best of both worlds by making it possible to meet face-to-face with partners and customers via multi-media tools. The video conferencing industry also opens up numerous employment opportunities through companies like Blue Jeans Video Conferencing. Jobs can range from moderately skilled sales positions to highly technical positions.
There are numerous types of sales jobs within the video conferencing industry. The popular job search engine Indeed lists a variety of jobs; salespersons can work to sell equipment and services. While most sales are done via phone or video conferencing, some travel to the client’s office may be needed to help business owners better evaluate their needs. Video conferencing sales jobs are also appearing in other industries as video conferencing allows businesses to cut down on travel expenses while still being able to demonstrate products and answer customer’s questions in real time – helping to close sales. Minimal training is needed for sales positions using video conferencing technology. Sales professionals earn wages either through moderate hourly wages or a combination of a low hourly rate and commission on sales.
Mid Level Technicians
Audio Visual technicians and Customer Service techs are invaluable to the video conferencing industry. Technicians serve as the interpreters between the engineers that construct the audio visual equipment and software and the business owners and customers who use them. Some technicians may work in an office setting, but many occupy an on-call, on-site position that requires them to travel to customers’ offices to install or maintain equipment. The Bureau of Labor Statistics (BLS) notes that such technicians typically require training in a vocational or two year program as well as on-the-job training in order to perform product specific tasks and services. A/V technicians must know the ins and outs of equipment and software in order to assist clients with set-up and start-up of video conferencing systems. In addition, for companies who use multi-platform systems like Blue Jeans, the techs must be familiar with a variety of communication devices like laptops, tablets, and smartphones.
Customer Service techs in this industry must maintain working knowledge of equipment and software in order to assist with self-set-up and operating issues which clients might face in addition to providing information on service packages. Prospects for professionals in this field are steadily growing and wages are moderate; the BLS reports that as of 2013, the median income for an A/V Tech is around $18 an hour. Technician and technical customer services jobs allow for tech savvy individuals to use their knowledge of hardware and software in a cutting-edge industry.
There are different types of engineering jobs within the video conferencing sphere. According to the BLS, most engineering positions include a four year bachelor’s degree and in some cases a master’s degree. These jobs are some of the top paying positions in the industry. Electrical and mechanical engineers are tasked with designing and building the hardware needed for holding video conferences. Such equipment includes web cameras, headsets, microphones, speakers and projectors. Software engineers create software programs used for providing platforms for video conferencing. Some platforms provide means for integrating presentation software such as PowerPoint, making the coding process more challenging for the engineers. The working environment for an engineer is typically in an office or developmental laboratory setting. Engineers must possess an understanding of visual graphics, sound resonance, mechanical workings, and computer coding to create products and services that are both functional and useful. Engineering can be an exciting job in the field of video conferencing technologies since current social standards demand an ever increasing amount of convenience, speed, and versatility, meaning engineers must stay up-to-date with market trends and innovations in order to remain competitive.
The field of video conferencing opens you a world of possibilities, both for companies using the equipment and services to improve their businesses, and for professionals seeking employment in an interesting, ever evolving industry. Employment within the video conferencing industry ranges from the minimally trained field of sales, to specialized positions in technical support, and highly educated positions for engineers. The field blends customer service and sales with high tech software and hardware, making a multi-level industry that offers meaningful, fulfilling work opportunities. Along with a variety of job options, the BLS notes that work prospects in video conferencing are promising for the foreseeable future and that job security is good in the industry. Working in the video conferencing field is a good way to stay current in the high tech world of global business.